Orders are accepted via online shopping cart and by phone or email. Buyer confirmation is final but can be changed or canceled with fees.
Prices and Availability are not guaranteed and are subject to change without notice. Pinecone Distribution, Inc. reserves the right to correct any and all errors, inaccuracies or omissions and to change or update information at any time without prior notice. Prices quoted do not include shipping charges, handling fees, taxes and/or duties or special crating requirements for export shipment. Buyer who claim exemption from taxes or duties are responsible for providing Pinecone Distribution with the necessary documentation at the time of purchase or taxes will be added to their order. Pinecone Distribution, Inc. strives to maintain prices at the lowest level. Occasionally, prices change without notice due to circumstances beyond our control.
Quotations are subject to Pinecone Distribution’s inventory availability and are not guaranteed for any length of time. Verbal agreements will not be recognized.
Terms of payment shall be in accordance with Pinecone Distribution’s invoice or applicable published sales confirmation agreement.
All product images including but not limited to those used in catalogs, websites, signs, displays, price lists and advertisements are for illustration purposes only. Actual products may vary.
Certain merchandise may be warranted by the manufacturer. Pinecone Distribution does not adopt or rectify any manufacturer warranties, express or implied, and shall have no liability thereunder.
Pinecone Distribution, Inc. requires the Buyer to provide a valid resale certificate prior to first order. If a Buyer cannot provide a valid resale certificate, liability for all taxes and import or export duties, imposed by any city, federal or other governmental levies, shall be assumed and paid by Buyer. Buyer further agrees to indemnify Pinecone Distribution, Inc. against any and all liabilities for such taxes or duties and legal fees or costs incurred by Pinecone Distribution, Inc. in connection therewith.
Pinecone Distribution, Inc. shall make every effort to verify product prior to shipment, however Buyer shall inspect upon arrival, ITEM AND QUANTITY before using any portion of the order. The Buyer should reject merchandise upon delivery if any shortages, errors, or damage has occurred. Claims for the shortage, errors, damage must be made before the item is opened or used. Pinecone Distribution, Inc. is not responsible for Buyer errors in purchase or usage.
All custom orders are received subject to acceptance by the manufacturer and are not subject to change or cancellation. Prices quoted are based upon freight rates and fuel surcharges in effect at time of quotation and any advances will be for the account of the purchaser. All trade customs apply.
For any order revisions requested by the Buyer (add/remove products, revise order qty, change delivery method, etc.), a minimum of $50 handling fee will apply per order. Order revisions will not be available for the orders that have already been prepared or shipped.
If the order revision is initiated by Pinecone Distribution, Inc., no surcharge will be applied. Pinecone Distribution, Inc. will only accept order revision requests submitted by the Buyer via email.
No merchandise will be accepted for return and/or credit without prior consent of Pinecone Distribution, Inc. All the following conditions must be met before any consideration will be given for a return and/or credit of the merchandise:
- Buyer must notify the Seller of the return in writing within 7 days of invoice and items must be returned within 30 days.
- All returned merchandise must be clearly labeled with an RMA number issued by Pinecone Distribution, Inc.
- All Returned goods must be in original packaging and resalable condition.
- All authorized returns are subject to a 20% restocking charge (Minimum $25). Customers will be responsible for shipping and transportation costs for all returns.